The Emda guarantee
We check every piece by hand before it reaches you. If something isn’t right, we repair it, replace it or refund you — at our expense.
How we check each piece
Every piece passes four checks before it’s wrapped.
-
01
Material
We make sure it’s exactly what we say: natural wool, well-fired clay, seasoned wood, solid brass rather than plated.
-
02
Craft
We look at the finish: tight knots, smooth edges, sound joints, and no cracks or scratches.
-
03
Size and colour
We measure the piece and compare it with the photos, so what arrives is what you saw.
-
04
Packing
Each piece is wrapped on its own in kraft paper with padding made to fit, together with a card bearing its maker’s seal.
The guarantee covers
- Any break, crack or damage that happens in transit.
- Any flaw in the making that shows within 30 days of delivery.
- A piece that differs from your order in material, size or colour.
It doesn’t cover
- Small differences in colour or pattern from the photo — that’s the nature of handmade work.
- Natural change over time and use, such as brass and wood darkening.
- Damage from misuse, such as clay on a direct flame or wicker left in the damp.
Handmade pieces differ a little from one another and from their photos. That small difference isn’t a flaw — it’s the hand’s signature.
Three simple steps
-
01
Send us a photo
On WhatsApp, with your order number — within 48 hours of delivery if the problem is shipping damage.
-
02
We agree on a fix
A repair by the maker, a replacement, or your money back — whichever suits you.
-
03
The courier comes to you
They collect the piece and bring the replacement. Shipping is on us either way.