FAQ

No. You order with just your name, mobile number and address, and track your order with the order number and your phone.

You’ll see your order number as soon as you finish, and we’ll call or message you on WhatsApp within a day to confirm.

Yes, as long as the piece hasn’t left the workshop yet. Message us on WhatsApp with your order number.

Cash on delivery — you pay the courier when the piece arrives.

Of course. Open the parcel in front of the courier, and if the piece isn’t what you expected, send it back with them and pay only the shipping.

No. The price you see on a piece is what you pay, and shipping is free.

To every governorate in Egypt, and shipping is free.

Ready-made pieces arrive in 2 to 7 days depending on the governorate. Made-to-order pieces first take the making time shown on their page.

Yes. Each maker ships their pieces from their workshop, so they arrive as separate deliveries, each with its own number and paid to its own courier.

Very close, but not a copy. Handmade work varies a little in colour, pattern and size — that’s part of its charm.

There is only one. As soon as someone orders it, it disappears from the site.

The maker starts on it when you order, and it leaves the workshop after that time — then comes checking and delivery.

Ready-made pieces can be returned or exchanged within 14 days of delivery. Made-to-order and customised pieces can’t be returned, but we repair any flaw.

Take a photo and message us on WhatsApp within 48 hours. We’ll send a replacement or refund you, and shipping is on us.

For many pieces, yes — write the change in the “Want a change?” box on the product page, or message us on WhatsApp and we’ll ask the maker.

Not at the moment. Every piece is packed with care in the workshop so it arrives safely.